Contact Information
Support Channels
AI-Powered Support
Email: support@sinaty.business Our AI assistant provides quick, automated responses to common questions and issues. This is the fastest way to get help for:- Technical Issues: API problems, server connection issues
- Account Questions: Email service, account management
- General Inquiries: Service information, basic troubleshooting
- Quick Solutions: Common problems and their fixes
Human Support
Email: stingaving@sinaty.net For more complex issues or when you need to speak with a real person:- Complex Technical Issues: Problems that require detailed investigation
- Feature Requests: Suggestions for new features or improvements
- Bug Reports: Detailed bug reports with reproduction steps
- Personal Assistance: When you need one-on-one help
Business Inquiries
Email: stingaving@sinaty.business For commercial and business-related matters:- Partnerships: Business collaborations and partnerships
- Enterprise Solutions: Custom solutions for businesses
- Bulk Services: Large-scale service requirements
- Commercial Licensing: Business licensing and agreements
Service-Specific Support
Gaming Services
SinatyMC (Minecraft Server)
- Server Issues: Connection problems, gameplay issues
- Community Questions: Rules, events, community guidelines
- Technical Support: Performance issues, mod compatibility
- Contact: stingaving@sinaty.net or Discord
Satisfactory Server
- Server Issues: Connection problems, game crashes
- Admin Support: satisfactory@sinaty.net
- Community Support: Discord server
- Technical Issues: Performance, mod compatibility
API Services
IP Geolocation API
- Technical Issues: API errors, response problems
- Integration Help: Implementation assistance
- Rate Limiting: Usage questions and limits
- Documentation: Help with API documentation
Password Generator API
- Generation Issues: Password generation problems
- Parameter Questions: Configuration and options
- Security Concerns: Security-related questions
- Integration Help: Implementation assistance
Email Service
- Account Issues: Email account problems
- Setup Help: Configuration assistance
- Management Questions: Email management features
- Custom Solutions: Special requirements
Discord Community
Join Our Discord
discord.sinaty.net Our Discord server is the heart of our community and the best place to:- Get Real-Time Support: Quick responses from community members and staff
- Connect with Others: Meet fellow gamers and developers
- Stay Updated: Get the latest news and announcements
- Participate in Events: Join community events and activities
Discord Channels
- #general: General discussion and community chat
- #support: Technical support and help
- #minecraft: Minecraft server discussion
- #satisfactory: Satisfactory server discussion
- #api-discussion: API development and integration
- #announcements: Official announcements and updates
Response Times
AI Support
- Response Time: Usually within minutes
- Availability: 24/7 automated support
- Best For: Quick questions and common issues
Human Support
- Response Time: Within 24 hours (usually much faster)
- Availability: Business hours and evenings
- Best For: Complex issues and personal assistance
Discord Support
- Response Time: Real-time (when staff are online)
- Availability: Varies, but very active community
- Best For: Quick help and community interaction
Before Contacting Support
To help us provide the best assistance, please include:For Technical Issues
- Detailed Description: What you’re trying to do and what’s happening
- Error Messages: Any error messages or codes you’re seeing
- Steps to Reproduce: How to reproduce the issue
- System Information: Your operating system, browser, etc.
For API Issues
- API Endpoint: Which endpoint you’re using
- Request Details: Your request parameters and headers
- Response: The response you’re getting
- Expected Behavior: What you expected to happen
For Gaming Issues
- Server: Which server you’re having issues with
- Game Version: Your game version and mods
- Connection Details: Your connection method and location
- Error Messages: Any error messages you’re seeing
Emergency Contact
For critical issues affecting multiple users or services:- Email: stingaving@sinaty.net (mark as urgent)
- Discord: Direct message to staff members
- Response: We prioritize emergency issues and respond as quickly as possible
Need help? Don’t hesitate to reach out! We’re here to support you and make sure you have the best experience with our services.